TrueOnline/TrueVison allows you suspend the service twice a calendar year, 90 days max per time, total 180 days with 150THB maintenance fee per month.
Q: Can we suspend TrueOnline/TrueVison temporally?
Yes, please request to True Customer support
(firstname.lastname@example.org) with the following informations.
- True Online subscriber number : 9XXXXXXXXX(10 digits starting with 9)
- Passport Number:
- Requested Suspension period：
Q : How long we can suspend the True service?
Twice a calendar year, 90 days max per time, total 180 days.
- Suspension：2 times a calendar year
- Suspension Period : 30day, 60days, 90days(Max)
Q : Are there any payment for the period?
No service charge but maintenance fee required as follows.
Maintenance fee for suspension
|31-60 days||150 THB||150THB at the first month bill|
|61-90 days||150 THB||300THB at the first month bill|
Q : Are there any conditions?
You need to clear all outstanding balance first before suspending the service
- Need to clear all outstanding balance
- Who pay balance by credit card need to request from 23rd to 26th of the month. Withdrawal shall be done every 22nd and new invoice shall be issued 27th of the month.
Suspended my True service finally
Dear Khun XXXX XXXX,
True Online subscriber number 910XXX6608
True would like to thank you for trusting our service.
We are writing to inform you that we have temporarily suspended your True Online service of 910XXX6608 for 90 days, the service will automatically restore on 22 June 2021. Please note that suspension fee of 300 Baht will be charged on bill and pay once.
NO FAQ for suspension, NO clear direction from customer support…
I hope you can enjoy my information.